Account and cloud saves
Tell us whether you used guest play, Google sign-in, or Apple sign-in, and whether you changed device or reinstalled the app. Do not reset the game while missing progress is being investigated.
Support from the Grimvale Team
Player support
Whether your realm will not sync, your account needs attention, or you found a bug, send us the details and we will investigate.
Last updated: 11 August 2026
Direct support
Tell us what happened.
Email the Grimvale Team. Please send one clear report per issue so we can trace it accurately.
Email Grimvale supportgrimvale.survival@hotmail.com
Faster diagnosis
Include these details.
- 01Your Grimvale username
And the email linked to the account, if the issue involves sign-in or cloud saves.
- 02App and device details
App version, device model, Android or iOS version, and connection type.
- 03What happened
What you expected, what happened instead, and the steps that make it happen again.
- 04When it happened
Approximate date, time, and time zone, plus a screenshot or short recording if available.
Never send your password, one-time sign-in code, authentication token, private key, or full payment information.
Help topics
Start with the right trail.
Technical and sync issues
Include the action involved—marching, gathering, combat, dungeon, chat, or another feature—and the exact screen message. Online features require an active network connection.
Social and player safety
For harassment, impersonation, or inappropriate chat, include the player name, approximate time, conversation area, and unedited evidence. Do not repost private content publicly.
Permanent request
Delete a Grimvale account
Account deletion is different from Reset Game and cannot be undone. To request deletion, email us from the address linked to your account where possible, using the subject Grimvale Account Deletion. Include your Grimvale username and platform.
We will verify that you own the account before deleting associated account, cloud-save, social, and world-presence data that we are not required to retain. Do not include a password or sign-in code.
Request account deletionCommon questions
Before you send a report.
My cloud progress is missing. What should I do?
Confirm you used the same linked account as before and that the device is online. Close and reopen Grimvale once. If the save is still missing, contact support before resetting or starting over.
A world-map action is delayed or stuck.
Note the formation name, target type, approximate time, and the state shown on screen. Include a recording if possible. Reopening the app may refresh the display, but report repeated delays so we can inspect the server event.
Can support ask for my password or sign-in code?
No. Grimvale support does not need your password, one-time code, authentication token, or private key. If someone asks for one, stop and contact the address shown on this page directly.
How do I make a privacy request?
Email the support address with the subject “Grimvale Privacy Request” and include your username. Read the privacy rights section for the available choices and verification process.